Engineering Productivity - Internal AI Tooling
• Own product strategy for internal AI productivity tooling, driving daily active usage adoption across engineering and scaling enablement across business orgs.
• Defined AI adoption metrics and benchmarking frameworks (DAU, NPS, productivity measures) to evaluate impact and guide long-term strategy.
• Designed and executed enablement programs (training, workshops, demos) to accelerate AI adoption and measure productivity outcomes.
• Authored roadmaps, aligning leadership around AI platform direction, foundational services, and adoption targets.
• Collaborate with Engineering, ZOS, and Prod-Dev teams to shape AI platform vision, evaluation dashboards, and infrastructure strategy.
• Mentor Product Managers on the Engineering Productivity team, strengthening org-wide product leadership.
Engineering Productivity - Deployment & Release Services
• Owned product vision and execution for Deployment and Release tooling used across Zendesk engineering.
• Partnered with engineering leaders to modernize release pipelines, improve developer experience, and strengthen reliability of deployments.
• Influenced Zendesk OS and global product teams to ensure roadmap alignment and delivery of scalable engineering infrastructure.
• Engaged closely with engineering customers to capture feedback and prioritize investments in release safety and automation.