• Lead product vision and roadmap for data solutions and platforms, including external data integrations (e.g., Credit Bureau), to strengthen fraud, credit, and risk decisioning.

• Partnered with product teams to shape the vision and strategy for an external fraud intelligence marketplace for customers and partners

• Partnered with product teams on customer servicing platforms (Qualtrics, unitQ) to enhance VOC capture, issue detection, and resolution across servicing journeys.

• Partnered with the CDS Store product team to shape governance, privacy, and identity resolution capabilities.

• Improve offline–online data parity and ensure disputes and chargeback information is available in near real time, reducing customer friction and operational overhead.

• Building data solutions that support compliance use cases such as tax reporting, analytical KYC, and escheatment.

At First Republic Bank, I spearheaded the development of customer data products, aligning technology and business goals to enhance user satisfaction and operational efficiency. I successfully migrated online banking, introduced innovative features, and implemented a unified CRM system that significantly improved banker productivity. My focus on data governance and identity resolution initiatives ensured high-quality client data and compliance with regulatory standards.

Owned and managed first green field implementation of MDM solution

Lead various Data Quality & Data Governance projects

Helped business in defining the foundation architect and strategic roadmap for customer data solutions

Integrated various business areas across organizations through centralized customer data solutions

Advisory on various other projects across clients

Introduced various strategic telecom products & systems (wholesale calls,NEO) from an IT perspective, which helped British Telecom achieve their business objective