London, England, United Kingdom
Leading Technology and Product at a rapidly growing bike subscription service, Buzzbike. In the first year, I've led initiatives to:
• 3x-ing our active subscriber base whilst maintaining a healthy acquisition cost, churn rate and LTV
• founding the leadership team and setting business strategy, goals and initiatives, and launching the first OKRs at the company
• transforming how tech and product are managed - launching CI/CD automation (including mobile); dual-track agile through weekly delivery and discovery sprints; migrating to robust, scaleable and disaster-resilient architecture (including infrastructure as code via Terraform); balanced with a pragmatic approach necessary at a growth-stage business
• providing Product Management leadership, managing backlog and initiatives; introducing a company-wide design system; performing customer and market research and usability tests; and setting up quantitative analysis of product usage patterns
• launching React Native mobile app on iOS and Android; rebuilding our subscription management engine; automating and streamlining internal operations systems and integrations
• doubling the cross-functional engineering team size, including off-shore hires
• introducing data-backed decision making, and implementing internal data warehouse, dashboards and analysis tools, covering the entire organisation's primary KPIs
Primary Tech: Python, Typescript, React, React Native, AWS, PostgreSQL