As a seasoned operations leader, I drive the success of Meta's AR and VR operation workflows. My expertise lies in developing and implementing industry-leading solutions that support global creators, unblock product launches, and streamline workflow processes.

Some highlights of my experience include:

Driving Innovation: Spearheading the development of cutting-edge solutions to support global creators and drive business growth

Enabling Product Launches: Collaborating with cross-functional teams to ensure seamless product launches, leveraging Trust and Safety and Operation enablement

Process Optimization: Streamlining workflow processes to significantly improve vendor partners' efficiency and quality

Policy Implementation: Expertly operationalizing and executing integrity policies to ensure compliance and excellence

• Led the development and execution of APAC risk mitigation strategies, owning high-stakes escalations in high-events like civil unrests and elections in the Greater China Region, implementation of Hong Kong National Security Law and privacy law, and the Tokyo Olympics; Provided expert consultation for Legal, Compliance, Public Policy, and drove global policy changes; Led vendors to enable agility and adaptability during these events.

• Led global hackathons to enhance Trust and Safety measures, focusing on Violence policies, and spearheaded market-specific insights work across 13 markets to drive global policy improvements through strategic leadership.

• Developed and implemented a global escalation analysis process and dashboard, successfully onboarding 7 regions and over 60 markets, resulting in a significant 20% increase in service level agreement (SLA) performance.

Promoted vocational education for the community.

• Community Outreach and Experiential Programmes Lead

(brought a 22% increase of experiential programmes and 15% increase of summer-round initiative line-up rate)

• Event Marketing and Data Marketing

• Branding Management

• Marketing Collaterals Supervision and Production

• Stakeholder Liaison for Resources Allocations Maximization, stakeholders include NGOs, Schools, Parents, Students, Council Campuses and Disciplines

• Tender and Procurement Arrangement

Managed all public/ media relations, communications, events and publicity materials for the movie distribution and promotion company.

• Promotional Event Organization, includes Gala Premiere and Previews

• Creative Promotion Strategies Conceptualization and Development

• Columnists, Bloggers and KOLs Relations Building

• Media Collaboration, includes Joint Promotion, Interviews and Cover-shoots Arrangement

• Social Media Platforms Management

• Press Releases Writing

• Copywriting and Translation of Promotional Materials