I lead design initiatives focused on how AI agents operate across the Salesforce platform. My work centers on defining the behavioral models, interaction patterns, and experience architecture that enable agents to act predictably, scale across products, and integrate into complex enterprise workflows.

I partner closely with product, engineering, architecture, and design systems teams to translate platform capabilities into coherent, usable agent experiences, ensuring alignment between user needs, system constraints, and long-term platform direction.

Agentic Structure (2025–Present)

I help define the behavioral models and interaction patterns that guide how agents operate across surfaces and workflows. This includes establishing reusable frameworks for agent coordination, output handling, and experience consistency, while ensuring alignment with platform architecture, governance, and trust considerations.

Generative Canvas (2024–2025)

Led experience architecture for generative workflows, defining scalable patterns for AI output and interaction. Focused on ensuring outputs were clear, trustworthy, and actionable, while aligning design decisions with system capabilities and enterprise requirements.

CMS (2022–2024)

Designed and delivered personalization, authoring, and form creation capabilities across Salesforce CMS. Led the design of a new Form Builder and contributed to scalable patterns adopted across teams. Served as an SLDS Ambassador, promoting consistency and accessibility across implementations.

Enterprise Performance Management (EPM), Finance and Operations

Collaborated with an external design agency to seamlessly integrate and expand upon their groundbreaking data reporting tool within a tight timeframe of 6 months. Achieved beta release within just 4 months, following 2 months of rigorous user testing prior to the final production launch.

Worked closely with cross-functional teams, including product, development, and internal/external design agencies, to optimize and elevate the user experience and visual design across mobile and desktop platforms.

Established and implemented Agile team processes that prioritize research and design throughout the product cycle, ensuring thorough testing and refinement before deployment.

Maintained compliance with IBM's prestigious Carbon design system, actively contributing new components to the system for continuous improvement.

Pioneered the creation of an online design guidance resource for EPM and Finance users, empowering them to craft impactful dashboards and effectively analyze data. Developed simplified examples and easy-to-follow instructions that distilled the carbon team's design standards, enabling non-designers to tell compelling data stories through well-designed dashboards.

Recognized for excellence in technical expertise and nominated for the esteemed Advanced Technical Eminence program. Received invaluable support and mentorship from executives to foster growth towards a design principal role.

Digital Growth and Commerce (DGC), Cognitive Applications

I excelled at translating design concepts into tangible visualizations through wireframes, mockups, and interactive prototypes using Sketch, Axure, and Invision. I conducted comprehensive prototype tests on usertesting.com, gathering valuable insights and metrics to provide actionable recommendations in detailed reports.

A notable achievement was organizing and executing successful moderated user testing sessions at the All Things Open conference, delivering comprehensive test reports to stakeholders with outcomes, recommendations, and future steps. I collaborated seamlessly with local and offshore teams in an agile environment, leveraging our collective expertise to deliver exceptional design solutions.

Beyond design responsibilities, I played a crucial role in fostering a vibrant office culture as part of the Astor Place studio ambassador team. Our group organized engaging social events, cultivating a positive and inspiring work environment.

Recognizing the need for streamlined collaboration, I championed the implementation of Abstract, a cutting-edge version control tool for Sketch design files. I acquired licenses for 30 members across the DGC design team, revolutionizing collaboration processes and enhancing productivity.

Moreover, I contributed to planning and organizing design meetings and enriching field trips to promote a positive work culture. Drawing on my extensive knowledge of the Carbon Design System, I advocated for its correct usage and integration, making significant contributions to expand its usability and design patterns, notably the log in pattern guidelines.

I undertook the challenge of establishing a robust design language and system, collaborating closely with UI developers to ensure scalability and growth. By crafting meticulous sketch libraries and engaging in comprehensive planning, I laid the foundation for consistent and harmonious user experiences as the platform expanded.

As a fervent advocate for design, I played a pivotal role in driving its inclusion from project inception, influencing decisions, and contributing to overall success. Leading teams through design standard implementation, I upheld the original vision and unwavering quality. Additionally, I mentored new design hires, facilitating their seamless integration into the complex design ecosystem.

A notable achievement was designing an internal-facing business intelligence tool renowned for generating detailed reports.

Throughout my tenure, I led the design of various features, consistently enhancing the platform's functionality and user satisfaction. I fearlessly redesigned core user processes, such as client management and document center flows, optimizing these vital functionalities.

Collaborating closely with product and development teams, I ensured alignment of expectations and priorities with the design strategy. This harmonious collaboration resulted in a cohesive and extraordinary user experience, where design seamlessly integrated into every project lifecycle facet.

I demonstrated expertise in various tools, including Sketch, Axure, Zeplin, Invision, Photoshop, Illustrator, Asana, Lucid Charts, and HTML and CSS coding.

Key Achievements:

• Crafted impactful lo-fi wireframes in Sketch and developed dynamic prototypes using Axure and Invision, showcasing my ability to envision and communicate design concepts effectively.

• Produced hi-fi mockups in Sketch, meticulously creating design specifications with tools like Sketch Measure and Zeplin to facilitate seamless handoff to developers, ensuring precise implementation of the design vision.

• Collaborated closely with product owners to understand requirements and worked alongside developers to navigate programming limitations, ensuring the optimal balance between design and functionality.

• Presented mockups and prototypes to stakeholders, leveraging their valuable feedback to drive iterative design improvements and refine the user experience.

• Engaged in thorough discussions with the product team, tirelessly dissecting wireframes and mockups until achieving rock-solid designs aligned with project goals.

• Developed a comprehensive live style guide to enhance communication between designers and developers, fostering collaboration and aiding in quality assurance efforts.

• Conducted user research and created user personas, gaining deep insights into user needs and preferences to inform the design process effectively.

• Leveraged the power of lo-fi and hi-fi prototypes, utilizing tools like Axure and Invision to validate design concepts and conduct task-driven user tests, ensuring user-centricity throughout the product development lifecycle.

These accomplishments demonstrate my exceptional design skills, meticulous attention to detail, and effective collaboration with cross-functional teams.