Embedded on the Apple Store Online team. Designing purchase and post-purchase experiences on Apple.com and the Apple Store App.

Lead designer on the AI team at T-Mobile. Designed internal tools powered by AI/ML for T-Mobile Customer Care experts to reduce call time resolution, increase first call resolution, & improve customer satisfaction.

via Indigo Slate

• Improved web accessibility by 30% by updating 31 department sites that garner 14M views/year through Drupal and writing HTML/CSS/Javascript on DNN

• Simplified user flow for accessing info about programs and facilities on UCLA Recreation (1.5M views/year) by conducting user research and competitive analyses

• Spearheaded effort of creating training sites with 30 video tutorials to teach departments about the CMS and best web accessibility practices

• Led end-to-end design efforts to improve existing and new features as the sole designer for this start-up; designed a full MVP mobile app within 3 months

• Streamlined hand-off to devs by defining the design system from the ground up, writing detailed specifications, and prototyping all interactions

• Strategized UX direction for 5 major app features with the C-Suite

• Conducted 8 user interviews to improve and prioritize feature requirements

• Redesigned and implemented the website on Webflow

Designed new mobile app features (mood tracker, notes, availability tracker, goals, dashboard) for users to reach their mental health goals with their mentors