I lead the product strategy for value-added services within PayPal Complete Payments (PPCP). My role is to bridge the gap between high-level merchant needs and the deep technical architecture required to move money securely at scale.

• Global Vaulting & Tokenization:

I own the product lifecycle for our merchant vaulting system (Card, Bank, PayPal, Venmo, Apple Pay, and Google Pay) and Tokenization-as-a-Service. These solutions are built to optimize authorization rates and manage the full payment lifecycle (LCM) so merchants don't lose revenue to expired or lost credentials.

• Monetization & Commercial Strategy:

I don't just build the product; I ensure its commercial viability. I work closely with the Pricing Strategy team to define how we monetize these value-added services, balancing market competitiveness with PayPal's revenue goals.

• Cross-Functional Navigation:

Launching a product at PayPal’s scale requires navigating immense complexity. I lead the end-to-end release process—partnering with Risk and Compliance on security standards, working with Legal on user & merchant service agreements, and aligning with GTM and Marketing for global press releases.

• Operational Readiness:

I take a hands-on approach to launch success. This includes working with Tech Writers on product & API documentation, collaborating with E2E Test teams to ensure stability, and training our Integration/Sales Engineers and Commercial teams so they are fully equipped to support the product on day one.

Technical SME in Payment Processing

• Provided guidance and knowledge sharing with fellow TPM and developers on:

• ISO8583 standard in financial service message format.

• Value added service such as Bin Lookup.

• Credit Card, eCheck, and Alternative Payment integration and transaction processing.

REST API & Developer Platform

• Drove critical initiative with several functional teams to deliver REST API conversion from 60+ legacy SOAP API with 1200+ API fields covered payment processing, fraud protection, business analytic, merchant on-boarding API.

• Lead new strategy in developing innovative solution to streamline API design, technical documentation, developer site deployment and publication driven by same Jenkins build process based on Open API standard (Swagger).

• Re-designed developer site enabling users to test our API in realtime using use case driven navigation. Developed and delivered SDK in 6 programming languages hosted on GitHub.

Payment Gateway Integration

• Lead scrum team to deliver end-to-end payment integration with Vantiv (Worldpay) in 8 months.

• On-boarded 68,000+ SMB merchant accounts with a YoY 22% growth along with total payment processing volume over $2.5B.

Hiring, Mentoring and Training

• Member of hiring committee in payment TPM team.

• Mentored and guided several TPM summer interns for their project delivery at the end of their internships.

• Provided brown bag and training sessions to fellow TPM in several key platform components and services for general payment processing.

• Managed 6 developers as the core payment team delivered critical project in end-to-end encryption throughout transaction life cycle to be 100% PCI compliant.

• Designed data migration strategy, collaborated with DevOp team to complete migration for production data between multiple data centers.

• Participated and lead two hackathon team within Visa and won a site runner-up in 2016 with a theme focus in digital payment and loyalty.

• Lead 12 developers in 2 locations to deliver several payment methods integrations for in-game or subscription-based payment processing with clients like Disney and Facebook.

• Developed and maintained a core payment process engine supported more than 100 payment methods including credit card, debit card, gift card, eCheck and ACH, eWallet methods like PayPal, Alipay ...etc.

• Managed hiring and team building with focus in accountability and delivering results.

• Supported and guided front-end developer team in solution design, application architecture, and technical documentation.

• Advocated best practice in programming and unit testing.

• Maintained architecture roadmap.