Bengaluru, Karnataka, India
• Solid experience of AGILE Methodologies and Scrum processes.
• Involved in the complete project lifecycle starting from Requirement Analysis, Design, Coding, Testing and Maintenance phase.
• Implemented RESTful APIs with SQL query statements to retrieve data from MySQL database.
• Refactored and optimised database queries that enhanced the performance up to 20%.
• Implemented SSO Integration using Digest token, and customized the Login process with Service-Now using SAML 2.0.
• Configured integrations using REST & SOAP web services. Developed Integration between Athos, British Telecom, HPE and ServiceNow. The integration is also done using Web Methods and SOAP.
• Designed and developed dynamic workflow which helped in the automated assignment of manual tasks thus resulting in conservation of time and money for the organisation.
• Headed multiple security platform upgrades which involved analysis of the new features and incorporated those without affecting the existing configurations. Presented the feature in form of release notes to a large audience of stake holders.
• Spearheaded requirement gathering and devised appropriate solutions for clients.
• Worked as Scrum Master by leading a team of 9 resources which involved - Work allocation and conducting daily status calls.
• Configured the ITSM applications like incident, problem, change, catalog and knowledge management
• Customised the ITSM applications based on the business requirements
