Provided leadership and oversight to a team of program managers responsible for formulating and implementing various programs for Workplace Crisis Preparedness and Resilience .

Acted as a collaborative partner with the leadership team, contributing insights on the overall program direction, resource allocation, budget planning and the definition of success criteria.

Designed a framework for annual planning and program tracking, introducing and implementing an OKR (Objectives and Key Results) strategy.

Assisted in the preparation of Quarterly Business Review (QBR) reports by compiling and analyzing key metrics, ensuring stakeholders received actionable insights.

Established a structured schedule for portfolio reviews, decision-making, and prioritization, with a focus on measurable enhancements.

Created, executed, and provided training on a new project management framework for the team.

Conducted audits and evaluations of process improvements and implemented a data management framework.

Established and implemented a Project Management Framework for the recently formed team, covering project tracking software, procedural guidelines, and data management.

Provided guidance to newly onboarded regional leaders in expanding the program's regional presence across NORAM and EMEA.

Oversaw the maintenance and administration of resilience education materials, tabletop exercise data, as well as feedback and metric tracking.

Responsible for evaluating internal information into KPIs, dashboards and reports to support strategic objectives of operations organization.

Managed and improvised operational metrics such as Commit Compliance, Customer Satisfaction, IBX Incidents and Availability.

Managed the Emergency procedure related process and tools for all AMERICAs data centers.

Led a team of SharePoint admins to manage multiple projects for teams to efficiently collaborate on a common platform.

Collaborated with SMEs to gain insights into intricate operational procedures and tools and documented the change impact on within services and sales departments.

Formulated a change management strategy aimed at mitigating uncertainty within services IT and business groups.

Conducted specific stakeholder analysis, change impact-analysis to develop suitable communication strategy and rollout plan.

Developed strategies aimed at enhancing customer recruitment for the selection of Beta customers to match the customer persona defined by product management.

Optimized the customer onboarding process by implementing Centercode Beta Management tool and establishing best practices and workflow for customers and internal teams.

Ensured consistent flow of feedback to product management during Beta testing resulting in higher product validation and readiness.

Cultivated a loyal clientele for the Beta program by proactively engaging with customers, setting clear expectations before Beta, incorporating their feedback into development cycles, and providing timely status updates.