• Collaborated on a project consisting of a cross-functional team to design, test and implement a brand-new manufacturing execution system, provided 100% traceability for products and increased customer satisfaction.

• Trained and supported users through implementation of new applications. Established and maintained positive relationships with users by answering their questions and assisting them in troubleshooting, resulted in high user satisfaction rate.

• Developed a tool to calculate assembly quotes using SQL Server and macros in Excel , Analyzed data and generated reports to facilitate decisions about quoting and demand planning, Saved cost by more than 50% and increased customer satisfaction.

• Used project management and problem-solving skills to increase automation and design a new software for manufacturing processes, Worked closely with users and engineers to define database requirements and user interface for the new application, Implemented the new software and trained more than 30 users on it, Monitored workflow to make sure 100% transition has happened, increased efficiency by 30%.

• Planned and designed 8 new production lines for three departments (Mechanic, Quality Assurance and Test Depts.), Worked cross-functionally with Engineering team, Procurement, Supply Chain to implement cost-effective solutions for new customers, Worked with Executive Levels to understand business requirements for designing new business operations.

• Planned and implemented quality improvement projects of different programs within the Public Health Department. Detected quality improvement opportunities within different programs and used problem-solving and analytical skills to provide technical solutions, improved process flows by 20%

• Worked with executive levels to support and implement solutions. Supported and trained employees with “Quality Improvement” projects, resulted in 96% satisfaction rate.