𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻

• Built a service to automate risk evaluation for compliance cases, replacing manual processes with rule-based logic and improving agent handle time by over 15%.

• Minimized system overload by introducing background jobs with queuing and asynchronous processing.

• Integrated internal blockchain explorers and data tools to streamline case evaluations.

• Set up instrumentation and logging pipelines to support analytics and enhance debugging.

𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲

• Developed a billing pipeline for an internal GenAI platform, enabling accurate client-level cost tracking and reducing unaccounted team costs by $300K+.

• Designed Airflow DAGs to ingest Snowflake data and detect anomalies in cost and data patterns.

• Built Superset dashboards offering clients a consolidated view of their usage and spending.

• Added monitors to ensure data integrity and sanity.

As a Full Stack Engineer in the PB Partners vertical at Policy Bazaar, I contributed to multiple impactful projects aimed at optimizing user experience, operational efficiency, and policy generation processes. Key achievements include:

• Spearheaded the development of Policy Quote Page 2.0, enhancing quote selection accuracy by nearly 5%, leading to improved user satisfaction.

• Designed and implemented the Inspection Training Page, streamlining video creation and upload processes, resulting in faster policy approvals and servicing approximately 1,000 monthly visits.

• Engineered a Unified Panel System for customer support, improving efficiency and reducing case resolution time by over 30%.

• Enhanced the customer journey by revamping UI components, successfully reducing user errors by an estimated 500 errors/month.

This role honed my skills in full-stack development, user-centric design, and cross-functional collaboration while delivering measurable business outcomes.

As an intern in the Customer Experience and Tools team, I actively contributed to enhancing customer satisfaction and boosting employee productivity through the implementation of cutting-edge technologies.

I had the chance to learn and improve my skills by improving the Helpcenter UI and creating various APIs at the backend.