• In my role as Senior Manager of Product Management at Michaels Stores, I manage Pre-transaction experience, Marketplace products and Michaels Custom Framing, ensuring successful outcomes and enhancing user experience. Through innovative projects, I contributed to revenue growth and customer satisfaction.
• I manage 6 PMs and cross-organizational initiatives for the company—part of the product leadership group.
• Spearheaded the design and execution of in-store “experience” inspired by Michaels’ new birthday party & arts/craft classes.
• Led the end-to-end enhancement of Michaels’ mobile app experience by driving feature parity and a new services experience (Includes Parties, Framing, and Other Utilties).