• Lead end-to-end management of Ads Refunds cases, ensuring timely resolution while balancing multiple cross-functional projects

• Collaborate with Product, Engineering, Legal, Finance, and Data Science to identify process improvement opportunities and drive meaningful business outcomes

• Analyze and communicate complex technical issues across audiences — from internal teams to senior leadership — including C-level reviews

• Utilize SQL to run and refine queries, generate insights, and deliver data-driven updates to stakeholders

• Scope and drive initiatives to improve product quality, streamline workflows, and enhance advertiser support experiences

• Serve as a key partner in technical decision-making by translating data and user pain points into actionable solutions

• Continuously assess refund operations and develop scalable improvements that align with Meta’s broader advertising ecosystem

* Work with vendor partner to ensure interview scheduling processes are implemented and SOPs are followed properly.

* Work closely with other coordinators on cross-functional teams.

* Partner with recruiting leaders and recruiters to provide insight and feedback on interview scheduling.

* Partner with Interview Operations team members to support interviewer training initiatives.

*Onboarded and Managed 4 reports as a CWAM

* Utilized a regional shared resource across 4 pipelines in H1 that run from manual complex to manual - non complex outside of direct team while also maintaining a 99% CE score with 27 responses.

Creating the Global workbook guide used by a total 42 pairings, 80 coordinators globally for 2022 mentorship sessions.

* Discovered and led pipelines through key initiatives that unlocked automation and hiring on a manual complex pipeline. These initiatives include: monitoring scheduling exceptions to improve intake meetings, creation of tags, and standardizing 54 SLRS across 8 job profiles with levels ranging from IC3 to L2 roles, , while reducing scheduling time by 60% and increasing senior hiring across Ops by 66%.

* Initiated the Global reschedule process optimization by initiating an effort to outline processes to create a scalable solution to define decline reason codes and actionable guidance framework to be used by teams globally to categorize interviewer decline reasons.