• Defined and owned product roadmap for logistics optimization within Shopify’s merchant ecosystem, delivering automation that reduced manual dispatching by 15%.

• Partnered with engineering to launch a routing engine that optimized delivery times by 12% while improving API stability and scalability.

• Drove predictive demand forecasting using machine learning models, enabling merchants to anticipate seasonal fluctuations and reduce stock-outs.

• Synthesized customer and partner feedback into actionable insights, driving 3 roadmap pivots that boosted merchant NPS by 8 points.

• Piloted A/B pricing experiments for premium logistics features, increasing adoption by 7% within two months.

• Championed Agile practices by running sprint ceremonies, backlog grooming, and product demos, accelerating release cadence by 20%.

• Delivered product documentation, training sessions, and internal demos to improve adoption by customer success and support teams.

• Led product strategy and development for the End-to-End Claim Management Platform, reducing claim processing time by 35% and improving first-time claim resolution by 22% across health, life, and auto insurance products.

• Collaborated with actuarial, operations, and IT teams to digitize manual claim workflows using Salesforce Financial Services Cloud, Guidewire ClaimCenter, and internal REST APIs, improving operational efficiency.

• Designed and implemented Fraud Detection and Claims Risk Scoring models using Python + SQL + Power BI, identifying high-risk

claims and reducing fraudulent payouts by 18% annually.

• Worked with engineering teams to launch a self-service claim submission portal (React + Node.js + API Gateway), enabling customers to upload documents, track claim status, and receive updates in real-time.

• Defined product requirements (PRDs, user stories, wireframes) and managed agile sprints via Jira & Confluence, coordinating across development, underwriting, claims, and legal/compliance teams.

• Integrated OCR and document parsing systems (Azure Form Recognizer / Tesseract) to automate extraction of policy numbers, hospital bills, discharge summaries — reducing manual verification effort by 40%.

• Collaborated with database and API teams to unify policy, claim, and customer data across Oracle DB, MS SQL Server, and legacy AS/400 mainframes, ensuring a single source of truth.

• Implemented BPMN workflows and rule-based engines for claim approvals using Camunda + Drools, enabling configurable business rules based on policy type, geography, or risk score.

• Partnered with legal and compliance departments to ensure product workflows aligned with IRDA, AML/KYC, GDPR-like data privacy mandates, and generated audit-ready claims documentation.