• Architected org-wide automation bots in partnership with cross-functional stakeholders, streamlining workflows across the organization

• Defines and implements automation processes that saved 200+ staff hours per week, driving sustained operational efficiency

• Directs the workloads of 16 vendor staff, ensuring alignment with project timelines and organizational priorities

• Establishes XFN partnerships to prepare employees for new feature launches, increasing employee preparedness by 40%

• Expanded programs to EMEA and APAC, navigating complex logistics including customs-related device shipment blockers to ensure successful rollout

• Drove program adoption across the org, achieving 82% participation through strategic stakeholder buy-in

• Introduced leadership-led early code review processes, improving engineering quality and cross-team collaboration

• Managed office relocation initiatives, coordinating logistics across multiple teams with minimal disruption

• Designed and executed programming for high-visibility org events, including quarterly offsites and an annual 150-person summit.

• Produced org-wide communications including documentation, presentations, and executive updates to drive awareness of process changes and strategic initiatives across the organization.

• Serves as the project manager for high-impact initiatives across the QA org – from implementing new programming to rolling out process changes – and ensure projects are well-scoped, tracked, and delivered on schedule.

• Architected and scaled end-to-end dogfooding programs for unreleased VR/AR products (Quest Line and RayBan Meta), managing participant recruitment, event execution, and post-event analysis across small- and large-scale activations

• Drove esports competitions and VR product testing events from zero to launch, owning full program lifecycle: objectives, milestones, staffing, technical support, and executive reporting

• Defined participant metrics frameworks and synthesized feedback into actionable insights and program recommendations delivered directly to leadership

• Led cross-functional coordination across engineering, product, and operations teams to track progress, remove roadblocks, and maintain program momentum

• Built and maintained critical SOPs, demo guides, and shared process documentation — reducing onboarding friction and standardizing support practices across teams

• Supervised and coached event support staff through pre-event prep and live execution, ensuring seamless participant experiences at scale

• Served as primary technical support lead during live events, diagnosing and resolving device issues in real time and logging bugs to improve product quality

• Proactively initiated and managed legal operations initiatives with a focus on improving the efficiency and functionality

• Responsible for simplifying and automating legal process and flows, and centralize repositories where applicable

• Oversaw the management of Thomas Reuters (E-Billing System) which includes updating workflows, maintain internal/external Counsel users, troubleshoot issues, and created trainings/playbooks for users.

• Became subject matter expert on Thomas Reuters (E-Billing System) - trained staff, escalated bugs with vendors, reviewed and advocated for feature requests with vendors to ensure optimized usage.

• Developed and maintained an internal Legal intranet page and content

• Managed and forecasted Legal Department Fiscal Budget and Expense Tracking

• Responsible for supervising and professional development of Legal Operations Coordinators and Specialist

• Implemented AI automation (Tonkean) to streamline legal mail review and distribution, eliminating 80 hours of manual staff work per week — effectively recovering the equivalent of 2 full-time resources

• Developed and maintain all legal applications including tracking and implementing updates/renewals, designing and implementing new initiatives, suggesting and implementing improvements to current systems, and identifying opportunities to leverage technology solutions to resolve legal and business issues

• Managed

• Oversaw and managed Operating Budget

• Drives cross-functional partnerships to improve Legal relationships amongst all teams with the ability to influence decisions without formal authority

• Developed and maintained corporate standards and policies

Program Manager: Agenda Management, Records Management, Project Manager, Budget Management, Office Manager

• Managed City-wide Records, Retention Policies, Ethics, Polices and Procedures for 13 City Departments, Prepares over 600 Records Response Releases Yearly

• Oversaw and forecast $2.9 million operating and Capital Improvement budget

• Leds document collection/discovery efforts related to litigation and California Public Records Act Requests, including analyzing requests and planning how to best respond within applicable deadlines, redactions and applying legal exemptions

• Prepared responses and summaries of factual research and make recommendations to supervising attorneys for public release

• Led implementation project for legal team create and implement tools and processes, including reviewing, collecting, and advising on City business materials and matters.

• End-to-end project management and associated change management. Ensure ongoing system administration, communications, and training of citywide operational systems to streamline processes and improve productivity: NextRequest, Laserfiche, and Granicus with increased productivity for over 350 staff

• Prepared reports for City Council/Stadium Authority Meetings, Agenda Packets and Special Meeting notices under tight time deadlines for over 50 meetings per year (Staff Liaison to the City Council)

• Developed City policies to improve transparency and effective government service to over 130,000 residents.

• Drove process improvements and identify opportunities for optimizing workflows impacting over 300 employees

• Supervised a team of 7 administrative staff

• Communicate key business improvement decisions to City Management, City Council Members, key stakeholders, impacted staff, and City residents

• Reviewed and analyzed policies and procedures to determine efficiency and effectiveness, both financially and operationally.

• Collaboratively works with representatives of other departments or organizations in conducting studies and be able to apply comparative and best practices data to benchmark activities.

• Recommended modifications to existing policy, procedures and/or processes.

• Drafted reports designed to effect improvements and/or implement solutions.