Making alerts better, one feature at a time 🚨😌 (Full-stack product engineering)

• Designed the Gradual Refresh Ramp feature, unblocking live traffic to our largest payroll provider and improving its Refresh success rate by 13%

• Improved account connectivity persistence rate by 10% through the Delayed Account Disconnect feature

• Synthesized a PRD for the Refresh Overhaul project by facilitating cross-functional discussions, detailing problems and their impact, and roadmapping solutions

• Architected the monitoring_status framework powering the Earning Stream and Verify products

• Eliminated state-related incidents entirely by migrating vital data fields to their appropriate state context in DynamoDB

• Implemented policy configuration TOML creation and parsing, restricting access to sensitive resources company-wide

• Augmented Retool Dashboards to safely fetch sensitive resources while ensuring minimal developer disruption

• Created and tuned DataDog alerts to monitor the health and status of systems affected by the Refresh workflow

• Leveraged crons to auto-purge unnecessary database rows, reducing a table from ~43 million to ~3 million rows

• Reduced the Refresh Planner query’s run time by ~30%, among other database optimizations to ensure scalability

• Documented cross-functional collaboration procedures and prioritization of internal requests

• Triaged, implemented, and deployed fixes for existing bank integrations

• Built new extractors for Canadian banks, such as mbna-platform

• Conducted research on Canadian banks to pre-emptively increase coverage before customer asks

• Collaborated with the go-to-market team to ascertain priority and roadmap extractor buildouts

• Exposed the country_code parameter in the extraction framework to create PagerDuty alerts and Slack notifications for European extractors

• Standardized provincial codes for all Canadian extractors, creating a smoother experience for our end users

• Revamped the engineering onboarding process for new hires, providing a structured presentation on ‘Extractors 101’

• Re-wrote and stress-tested scripts that SSH’d into Linux servers to pull metrics and website data

• Created Puppet facts and manifests to maintain, implement and standardize webhosts

• Coordinated monthly re-syncs between 15 to 19 student staff and their mentors to set goals and projects

• Interviewed and evaluated students to fill open positions within the program

• Standardized student program processes by creating documentation, reducing miscommunication

• Automated redundant recruiting processes to allow future scalability of the internship program