 Manage the portfolios for 4 co-branded American Express credit cards in order to continue to increase the card-member base.

 Design and present the monthly metrics for each Partner, which includes Partner remuneration, servicing, and overall performance of the portfolio.

 Spearhead branding and marketing awareness for each of the co-branded portfolios by training the external financial advisors on the benefits and value of the card.

 Collaborate with Senior Management, Marketing, and Technology specialists to mitigate issues in a timely manner, thereby increasing throughput and providing a ‘top of the line’ customer experience to our card-members.

 Lead operational risk related requirements by adhering to guidelines from Third party Risk management and completing performance monitoring questionnaires.

• Assessing marketing initiatives developed by Global Advertising and Brand Management in order to determine the appropriate level of governance required for the initiative

• Responsible for engaging various stakeholders such as Legal, Privacy, and Compliance so the appropriate controls are in place for new initiatives

• Ensuring Operational Risk Events are closed out with the appropriate controls in place

• Overseeing the Process Risk Self Assessments for Global Advertising and Brand Management by conducting business self-testing on a quarterly basis

• Responsible for conducting Process Risk Self Assessment (PRSA) for Global Advertising and Brand Management (GABM)

• Maintain process flows for each business process within GABM in order to be able to identify any key risks and controls

• Test controls for key risks identified through each business process

• Monitor budget accounts, campaigns, purchase orders, and invoices via a proprietary system known as the Marketing Management System (MRM) and ensure files are appropriately processed by Oracle in a timely manner

• Create budget reporting such as a weekly expense category report, pending purchase orders/invoice reports, and various ad hoc reports

• Reconcile purchase order amounts, invoice amounts, and available balances between data in MRM and Oracle