I lead design for two major product lines — Infusion and Imaging — at a healthcare SaaS company building operational tools used daily by clinicians and operations teams.

In this role I:

• Drive product direction and roadmap decisions across multiple business lines, influencing investment and strategy

• Led design for the Imaging product, which became the fastest ACV product in company history, helping establish a new business line

• Led Workforce Optimization, an AI-assisted scheduling tool that reduced schedule build time by 60%+, cut staffed hours by up to 20%, and delivered up to $350K in annual savings

• Shaped responsible AI strategy for customer-facing features, reducing hallucination risk and ensuring clinical trust

• Screened, interviewed, and mentored designers to strengthen team quality and domain expertise

• Partner with cross-functional leadership to align success metrics, delivery timelines, and product vision

This role combines strategic decision-making, discovery, cross-organizational leadership, and delivery execution in a complex, high-stakes domain.

I led end-to-end product design across tools that support clinical staffing and operations.

Key achievements include:

• Led design for Patient Assignment, a real-time staffing tool that achieved 41% engagement and significantly improved nurse workload fairness and satisfaction

• Built and scaled the company’s first design system, improving consistency and delivery speed

• Delivered high-impact features across staffing operations, including capacity modeling, comparative metrics tools, and mobile support for staffing workflows

• Drove research and iteration during COVID-driven operational shifts in infusion centers

• Partnered closely with PM, engineering, data science, and customer success to refine requirements, ensure technical feasibility, and align on success metrics

This role involved a balance of user research, product strategy, and hands-on design execution.

At LeanTaaS early in my tenure, I focused on designing workflows and tools that support nurse staffing and patient operations.

Highlights:

• Conducted discovery and usability testing in real clinical environments

• Designed workflow systems that helped users make complex operational decisions

• Partnered closely with cross-functional teams to ship high-quality, scalable solutions

During this period I worked with founders and small teams to design dashboards, workflow tools, and responsive experiences across HR, consumer, and nonprofit platforms (ADP, Simpson Strong-Tie, Menu Beauty).

Work included:

• Redesigning workflow dashboards to reduce cognitive load

• Improving interaction and visual design across web and mobile interfaces

• Conducting research and usability testing to inform direction

Before transitioning full-time into product design, I led digital marketing strategy across 30 countries for Huawei’s consumer products. I:

• Drove social media campaigns with regional teams

• Managed celebrity and influencer partnerships

• Analyzed performance data to guide strategic marketing decisions

This experience strengthened my business mindset and helped me bring strategic thinking into product design.