Led global, cross-functional programs by defining technical scope, execution plans, and risk mitigation across engineering, finance, operations, and vendors. Built automated dashboards and reporting pipelines by integrating Salesforce and internal systems to enable real-time KPI, milestone, and financial visibility. Scaled internal platforms to standardize project lifecycle management, automate TPM workflows, and improve operational efficiency while serving as the primary technical and stakeholder point of contact for delivery alignment.

Owned operational readiness for regulatory and Joint Commission audits by leading compliance documentation, process validation, and system-based reporting. Conducted audits of clinical drug protocols and medical order workflows, identifying gaps and driving corrective actions. Managed the Pharmacy Intranet platform, ensuring timely publication of policies, clinical guidelines, and departmental order sets.

Managed end-to-end delivery of health benefits programs, overseeing enrollment operations, regulatory compliance, and customer communications. Served as the primary escalation point and liaison between customers and major carriers, resolving complex coverage issues. Built and maintained strong partnerships with brokers, carriers, consultants, and vendors to support plan renewals, contract negotiations, and ongoing compliance initiatives.