• Built interactive javascript modules for use across dozens of getquip.com pages that meet accessibility standards

• Helped administrate the content of many of the website tables, including products which had a large overlap with operations

• Updated rails views and many modules to use more accessible HTML, in conjunction with a larger ADA compliance mandate

• Built the javascript to override legacy system modals and migrate away from an older CSS framework (bootstrap) in favor of our own custom-built modules

• Worked extensively with the many forms on the site making sure they were fully ADA compliant and keyboard accessible, while adhering to our brand guidelines

• Assisted in the migration of 100+ website pages to using standardized modules, some of which I created

• Wrote SCSS for reusable modules using BEM and SMACSS methodology for keeping an enterprise codebase tidy

• Building the marketing pages for our quipcare product launch

• Built out training documentation for handling mispack tickets, navigating and using our 3rd party fulfillment app, and processing RMAs in our system

• built command generator to fully construct necessary fulfillment script to hand off to an engineer to run the command

• Mentored and provided biweekly feedback for 5 members of the team to handle customer inquiries about fulfillment issues and identifying larger batch issues

• Mentored 1 person to be new key point person between Ops and CX

• Trained new hires on policies and how to handle all customer requests

• Key point person facilitating communication between Ops and CX, and coordinating resources to deal with issues

• Revamped our RMA processing procedure/system

• Consistently solved the most customer inquiry requests while maintaining top quality

• Consistently volunteered for extra overtime hours to help with high customer request volume