Lead Voice AI product strategy for PayPal's IVR platform, owning intent coverage, dialogue design, and NLU decisions that determine how customers resolve issues without agent escalation.

Lead agentic workflow development for chat, building AI driven flows that let the assistant handle complex, multi-step customer requests without human handoff.

Building AI-powered, personalized self-service experiences on chatbot and IVR that transform customer support into intelligent, agentic workflows

Product owner for Help Center and In-Product Support at PayPal

Working on delivering effortless customer experiences in the help-center and authentication space, as part of the self service team in the customer success org

Created Ntirety's market entry strategy into Identity and Access Management (IAM) services space by identifying and analyzing vendor capabilities, mapping them with company needs and barriers to market entry

Worked on building a to-be-launched, new-to-Amazon connected home device.