San Francisco, California, United States
• Technical Lead and Product Owner for microservices within Salesforce’s Autonomous Control Plane - designed, developed, deployed, and maintained multiple highly available, scalable, containerized, microservices responsible for scheduling safe actions, verifying action correctness, and stopping harmful actions before customer impact; scaling to handle data from all devices within Salesforce’s infrastructure
• Worked cross-functionally to ensure teams across the organization integrate with the Control Plane Platform, resulting in 10M+ fully autonomous safe patching of Servers and Network devices a year and allow for Salesforce to finally hit 99% patching SLAs (previously done manually by humans which was slow and error prone), saving 100k+ human-hours and possible outages
• Proposed, championed, and implemented service re-designs for inherited microservices to increase availability and scalability; decreased unavailability by 90% and reduced response times by 80%
• Designed and deployed self-service platform on top of host-level monitoring agent to allow all Service Owners to easily integrate their services’ health data into Control Plane, allowing for a complete health view of all servers within Salesforce’s infrastructure
• Mentored and guided junior engineers and interns on the team to develop best coding and design practices
