• Constructed the guiding framework, documentation, and governance around key strategic programs including our Joint Business Reviews, quarterly Business Plan Presentations, and annual Partner Health Program
• Facilitated collaboration among senior-level stakeholders and directors across a global team to support multiple initiatives such as acquiring premium Services content, improving our 3P partner relationships, and laying the groundwork for our annual joint business planning process
• Partnered with our Policy Team to engineer process improvements for streamlining the global approvals of Plus game trials by shortening the SLA from 10 weeks to 6
• Supplied the necessary forecasting, budgeting, and analysis of commercial data to drive actionable improvements to our Strategic, Commercial, and Opportunity account portfolios