Strong knowledge of Microsoft Operating Systems (client and server) loading and support

• Active Directory account and group creations, password resets, GPO editing

• Email troubleshooting with Outlook and Exchange and/or Office 365

• Experience with common application installs and support (MS Office, Adobe, QuickBooks, Web Browsers)

• Local and domain Printer Sharing, installs and Support

• Experience with Common backup and imaging utilities (example: Backup Exec, Acronis, Ghost, Shadow protect)

• Virus and Malware removals

• Hardware changes and upgrades

• Firewall troubleshooting (Sonicwall, etc)

• VMWare/vSphere Administration, Implementation, and Support

• Extension of System Administration duties