• Scaling start codebase to enterprise level

• Refactoring various codebases to enable faster, easier, and safer feature development

• Introducing processes and documentation that breeds trust as well as increases code quality

• Building micro services that manage complex real estate calculations and lifecycles

• Designing agentic AI architecture which empowers costumers to use the platform in novel, innovative ways

Designed and implemented a UI framework for web forms in order to drastically decrease development time for the mobile Marketplace team.

• Designed using MVC architecture

• Reduced the web form development process to a JSON configuration file

• Built in client side validations and some CSS

• Created support for complex input elements

Created feature to the department's Global Routing tool to automate the process of categorizing customer support cases by parsing the description field and using algorithms to find key words and flag words that offer meta data and the case's category.

• Designed and implemented machine learning strategies to automate the categorization of customer support cases

• Implemented requested changes to the Global Routing tool that dispenses cases to support technicians in several countries

• Surveyed over 1,000 customers including Microsoft, Staples, and IBM to better design software changes