Designing internal tools and in-store tech for employees and customers.

• Redesigned internal Exam Planning and Scheduling software, leading to a 90% reduction in the time required to schedule the 2024 Exam Plan compared to the 2023 plan.

• Contributed to design library to support the redesign and ensure cohesion in function and design for the entire E2E experience.

• Lead redesign and expansion of several security based authentication experiences including risk-based onboarding and 2FA.

• Developed and provided continual support of Identity Team’s Flow Library; created to foster collaboration with other teams.

1. Lead designer for Authenticated Customer Experiences:

• Designed new portal experience for new and existing customers

• Coupled desktop and mobile app design by creating a design system and fostering collaboration between teams

• Managed junior designers

2. Developed strategy for redesigning platform used by Wholesale clients (B2B) that prioritized key user pain points, business goals, and tech constraints

3. Led end-to-end redesign of several pages and components on the public-facing FMC.com website

• Create industry-leading relocation programs for corporate clients based on competitive research, proprietary data, and user research

• Developed innovative interactive policy format for leading relocation management companies (RMCs), by distilling traditional relocation policies into easy to understand guides focused on the needs of relocating employees

• Designed survey campaigns, reports and educational materials for different stakeholders (company leadership, corporate clients, social media audiences, etc.) on a variety of industry topics

• Led the migration of client’s surveys (both ongoing and topical) and data from Google Forms to SurveyGizmo, which improved the experience of the hundreds of users