• Design scalable Next.js and Python applications to file bugs and triage marketing campaign issues, reducing engineering effort by an estimated 50% year-over-year

• Enhance data pipelines and create AI agents that allow stakeholders to gather insights with natural language

• Develop supervised learning models using BERT and TF-IDF + MLP to predict bug root cause at 85% accuracy

• Spearheaded migration to Apollo GraphQL that eliminated cold starts and decreased request latency by 90%

• Implemented collaborative filtering and a bipartite graph neural network in Python and PyTorch for

recommendation, increasing new user-to-content engagement by 20%

• Established a scalable data collection pattern in React Native for Mixpanel analytics, allowing product

decision-makers to understand customer needs

• Developed automated end-to-end test suites, introduced logging and alerts, and created Splunk

dashboards for tracking usage data, which helped to maintain a 99.9%+ user interaction success rate

for React micro-frontends

• Led the technical implementation and A/B testing of a new and improved payment experience in

TurboTax Online, collaborating with stakeholders to drive over $2 billion in revenue

• Created a shared form component library, enhanced CI/CD pipelines, and improved documentation /

tech hygiene which increased quality, velocity, and scalability and expanded team ownership

• Modernized the platform’s REST API with a layered backend and created a performant authentication

service utilizing JWTs, which reduced development time and addressed scalability issues

• Leveraged SQL for report generation, introduced Google Analytics and heat-mapping, and owned a

data pipeline to Amazon Redshift, resulting in analytics-driven UX decisions which significantly

boosted subscription conversion

• Substantially improved app performance by optimizing SQL queries, caching high-frequency requests,

and implementing best practices for Vue and Angular frameworks

• Performed quality assurance for online courses in the Blackboard system

• Prepared video lectures with PowerPoint and Adobe Presenter and managed course files on video fileservers

• Assisted instructors with recording software