Accountable for the planning, execution and delivery of global capacity supply throughout the Data Center fleet

Be the authority and share an unmatched, deep technical expertise of all elements of the Capacity function, including tooling, process and architecture

Represent Data Center Site Operations in cross functional forums, at any level

Drive a singular operations strategy, goals and priorities for the global Capacity function within Site Operations

Measure and benchmark the effectiveness of operational processes both internally and externally, setting performance targets and driving improvements to quality, throughput and efficiency

Meet or exceed operational goals for the Capacity team

Develop scaling strategies and plans, be forward thinking by understanding infrastructure growth, identifying scaling issues before they occur and contributing to solutions

Drive robust, timely communications across a globally distributed team

Evaluate performance interpreting reported data and metrics

Develop close partnerships with Program Management, Tooling, Hardware, Capacity Planning, Sourcing and other teams to deliver superb operational results and manage the performance of external vendors

Formulate, execute and support initiatives that advance the Capacity team goals

Ensure robust, timely communications across a globally distributed team, and provide the team great visibility to progress and strategy

Maintain a close partnership and support onsite data center teams and leads globally

Supports the Operate team by leading procurement, negotiations, capacity planning, and day-to-day partnerships with our Cloud, Data Centers, and ISP partners for the Multiplayer Services Business. Act as a supply chain lead, working with our suppliers to ensure we have servers available for our customers to host games on, driving delivery and results. Drive new partnerships, contracts, negotiations and process improvements across Multiplayer services and the Operate organization.

Senior Advisor, Business Operations, Capacity Management – Virtustream – June 2017-Present

Manage the capacity and assets of the Virtustream Enterprise Cloud

• Support hardware deployments for oncoming Infrastructure and Platform as a Service customers

Used best practices to oversee the capacity and assets of the entire Virtustream Enterprise Cloud (25 Data Centers). Lead major deployments and projects, focusing on continuous improvement and strategic use of resources.

• Drove multi-year global hardware refresh programs. Reduced capital costs 20% year over year.

• Cut server costs 20% and manufacturing lead time 70% by standardizing hardware models.

• Automated capacity reporting and streamlined generation of capacity plans, forecasts, and models.

• Repurposed equipment to save a record $11M annually (3 years running) on equipment orders.

• Oversaw a $50M annual capital budget, all while heading onboarding and on-time delivery for clients worth >$70M in new business. Provided high-level strategic input to steering committees.

• Received prestigious Dell Star Performer award and ranked amongst the top of all employees globally.

Manages and maintains Availability & Capacity Management processes across the Server, Mainframe, Network, and Voice towers of the GETS Environment. Manages and reports on the Availability and Capacity of the GETS environment

Availability Management

Owner of the Availability Management plan. Manages Availability targets, measurements and related changes.

Identifies, records and escalates risk and issues related to Server, Mainframe, Network, and Storage Availability to Stakeholders

Defines Availability measurement logic for SLAs

Collects Reason for Outages for all outages in the environment

Generates, Collates and distributes availability reports on a monthly basis

Identifies root causes of unavailability

Working with Service Tower providers, defines mitigation plans

Reviews Major Changes and Releases to services to ensure availability targets can be maintained.

Accepts and reviews requirements with the introduction of new services

Communicates Availability risks and new requirements to clients

Capacity Management

Gathers, communicates and document Capacity forecasts and utilization across business, service and Component elements of the environment (Including Network, Server, Storage, and Mainframe)

Generates an Integrated Enterprise Capacity Plan with data from the four towers.

Works with the SACM team to fill any gaps in the CMDB

With input from the Service Tower providers defines and agrees on Enterprise Capacity targets

Identifies gaps between capacity requirements and the ability of the infrastructure and resources identified to deliver to those requirements

Facilitates Improvement Actions when Capacity targets cannot be met

Determines Capacity Measurement Points and Measurement logic

Collects Capacity utilization data for the creation of an integrated enterprise capacity plan

Works with Service Tower Providers to identify and communicate potential risks

Performs Trend Analysis on Capacity related issues

Conduct Root Cause Analysis (RCAs) to better understand problems and how they can be fixed.

Proactively seek out recurring problems and conduct problem investigations to determine the root cause and find corrective actions to fix the problem.

Coordinate with Xerox and State agencies to ensure that problems are appropriately addressed in a timely fashion.

Drive Continual Service Improvement through Service Level Improvement Plans, Process Compliance Investigations, and Disaster Recovery Issue Remediation.

Creation of Continual Service Improvement tools and processes (Web application development through Concrete CMS, Drupal CMS, PHPbb3).

ITIL 2011 Foundation Certified, LEAN Six Sigma Yellow Belt Certified