Lead a team of product designers responsible for end-to-end digital experiences across all of T-Mobile's prepaid brands — Metro by T-Mobile, T-Mobile Prepaid, Assurance Wireless, and Connect by T-Mobile — spanning e-commerce and customer service channels.

• Manage team operations, including resource allocation, capacity planning, and project prioritization to align with business goals.

• Collaborate with Business, Marketing and Product stakeholders to implement design strategies aligning with OKRs across Prepaid digital channels.

• Partner with UX Research to embed iterative testing and user feedback into the design process, ensuring design decisions are data-driven and customer-centric.

• Mentor and grow designers through targeted coaching and skill development, supporting individual career growth and team excellence.

• Promote design quality and consistency across products by facilitating critiques and leadership reviews.

• Advocate for design's strategic value across the organization by promoting user-centered thinking, iterative testing and competitive analysis.

• Collaborate with clients to understand their users' pain points, internal business goals and technical limitations.

• Lead ideation and brainstorming exercises to craft potential solutions and understand their impact.

• Create UX/UI deliverables such as user flows, wireframes and high-fidelity prototypes.

• Consult clients on technical requirements, conduct integration research and create implementation strategies.

• Led product design initiatives to re-imagine our AI-powered finance reconciliation product.

• Created a design system and React component library to build functional prototypes quickly and increase dev efficiency.

• Conducted feature discovery and established product requirements utilizing user research and telemetry analysis.

• Built features, tested integrations and shipped production-ready code to the front-end.