• Increased operational efficiency by 15%, leading the Boeing Modification Business Automation Project with user-centric design optimizations.

• Applied user-centered design principles & AI-driven interactions to create multi-modal experiences, improving task completion rates by 18%.

• Improved ordering efficiency by 30% for the Boeing Licensing Service Center by implementing a UX-driven solution that streamlined parts and software requests for Customer Engineers.

• Managed the UX design team at PBWMT Citi services, overseeing the development of user-centered solutions for the CRS platform.

• Designed end-to-end compliant user experiences across white-label platforms, delta sellers and diverse content models, collaborating with regulatory teams to adhere to global privacy and compliance standards

• Boosted UX team collaboration by 30% through launching Figma-based team experience aligning with acquisition strategies

• Redesigned the iPad kiosk user flow using user-centered design principles to meet diverse business needs

• Led migration from UXPin to Figma, integrating design systems and collaborating with SwiftUI developers for seamless implementation

• Developed Accessible Design Systems: Designed WCAG-compliant UI components, templates, and scalable design solutions to enable efficient delivery of enterprise-level projects.

• Data-Driven Personalization: Leveraged Al-powered analytics and insights to inform design strategies, creating highly personalized, user-centric experiences optimized for performance.

• Accessibility Expert: Specialized in accessibility-focused design, ensuring compliance with WCAG standards, and fostering inclusivity across all digital platforms.

• Wireframe and Prototype Design: Created high-fidelity wireframes and interactive prototypes using Adobe XD and Figma, demonstrating expertise in micro-interactions, user flows, responsive design, and adaptive UI/UX solutions

• POC Development and Client Collaboration: Led end-to-end design of Proof-of-Concept (POC) projects, integrating client feedback loops to refine features and ensure alignment with user requirements and business objectives

• Event Coordination: Directed GAAD 2021 campaigns and organized UI/UX-focused events, enhancing organizational advocacy for accessibility and user experience excellence

• Continuous Skill Development: Maintained a forward-thinking approach by upskilling in emerging UX methodologies and AI-driven design technologies to foster innovation and competitive advantage