[On-site Representative for a leading Telecom provider client, Cologne, Germany]
• Single-handedly owned operations for a complex CRM application.
• Worked directly with clients at Germany and handled transfer of application ownership.
• Collaborated with different stakeholders and delivered the requirements in a fast paced agile environment
• Gathered business requirements, identified process gaps, proposed improvements, triaged and troubleshooted issues, identified performance bottlenecks, created and executed test cases.
• Scripted SQL queries and built dashboards for analyzing data and provided insights for data driven decisions.
• Migration of Git, continuous integration builds and release.
• Helped in maintaining Rest API framework and automation suite throughout SDLC.
• Imported data from multiple sources in different formats and generated reports.
• Provided feedback to infrastructure team to increase test coverage and reduce troubleshooting time.
• Created technical documents for knowledge base