IT Application Portfolio Manager

PayPal Inc | August 2019 - Present

• Planning, architecture, design, implementation, and support of the various business capabilities for APM components

• Acting as the liaison between the Project Manager and project team to define business requirements, build test scenarios and establish a business requirements traceability matrix.

• Develop APM strategic plans & roadmaps that are aligned with business strategies and technical requirements

• Leading APM due diligence and integration efforts, with strong written and verbal communication skills, have demonstrated success influencing others and being highly organized

• Translating business requirements into integrated, reliable, & secure architecture strategies to support business capabilities & applications

• Communicating with leadership to align on business process changes and drive prioritization of resources

• Identifying gaps in the collection or retention of data needed to support the analysis and reporting requirements of the business and work to justify and initiate projects to address those gaps

• Collaborating with subject matter experts within the business to identify and understand the impact of data quality errors or inconsistencies in source data and assess how best to address those errors or inconsistencies

• Onboarding new technologies for hardware and software, work with architecture/engineering teams to ensure all items are correctly identified, documented and related within the CMDB

• Performing audits of hardware and configuration items to maintain accuracy within the CMDB

• Monitoring and Managing exceptions to CMDB policies to prepare Configuration management plan

• Support/Co-ordinate audit activities extracting and comparing data from different systems, validating them against audit controls, baselines and policies

• Coordinate with cross functional team on all the four phases of ServiceNow discovery (Scan, identify, classify and exploration

• Monitor/Identify of assets/configuration items (CIs), maintain all attributes associated with CIs.

• Responsible for back tracking and gap analysis on need basis and gather evidences to publish in SharePoint sites

• Run the target Discovery against Virtual machines to populate CIs

• Work with Technical Service Owners/Subject Matter Experts to build relationships between assets

• Responsible in conducting configuration audits and coordinate with Stakeholders to correct issues and Process improvement

• Experience with Import sets and Transform maps

• Work on creating test cases for UAT

• Experience in End user documentation and training for application usage

• Monitor health, usage and overall compliance of ServiceNow and its applications

• Experience in loading, manipulating and maintain data between Service-now and other systems.

• Analyze RITM, incident, problem and change management and expedite to assigned team on time

• Collect Reports metrics and measurements in detail and organizational level, visibility of work in IT

• Support end-to-end process implementation in ServiceNow – create workflow diagrams, modify forms, test workflows, update table reference and document results

• Create documentation related to testing, policies, baselines, variance and training materials

• Responding to ServiceNow user service requests and expediently resolved trouble tickets

• Creating and tracking User stories in JIRA to track and resolve project related issues

• Driving Jira standup meetings, updates story lines on daily basis with Service teams to track the projects issues

• Monitor the availability of software in ServiceNow service catalog for the required software implementation, addons and plugins for project tasks

• Work with IT Owners/Change Management in assessment of CIs impacted by Change to Service

• Responsible for data cleanup and data analysis

• Efficiently communicated with multiple levels of management and staff across the organization

• Hands-on experience on the gap analysis from current state to desired state to fill the gap

• Worked on IT services/Fnancial management processes such as budgeting, cost allocations, capital & operating expense handling and application/infrastructure support

• Perform overall quality of all CMDB by assuring Configuration Items and relationships accuracy

• Worked with business and technology teams to ensure ServiceNow data/relationships consistency

• Resolved service requests on-time by following the global configuration management processes

• Worked on ServiceNow data mapping, Reports and Validation with Business/Technical owners

• Responsible for client on boarding process, Implementing plan with end user team on proper environment setup for the application developers