Building the platform for Customer Support which addresses all of Uber's customer concerns.

• Creating a widget platform where over 30 teams can contribute, accessible through a single portal, to address customer issues.

• Developing and managing an advanced next-generation web application for Customer Obsession,25+ service integrations spanning Uber, and leveraging state-of-the-art frontend tech such as React, Apollo, GraphQL, and more.

• Managing projects across product and design with great collaboration to create and deliver impactful UI/UX experiences with global reach.

I am a part of the customer platform team. As an engineer, I am responsible to build features that enable the Product Managers and Marketing team to bring better UX to Gojek users.

• Took ownership of planning, designing, and releasing 5+ portals.

• Increased NPS 5% to 50% in Segmentation and from 45% to 70% in Subscription portal.

• Mentoring frontend engineers across cross-platform.

• In Gofresh team, I lead multiple projects parallelly including a new dashboard for suppliers which I built from scratch.

• Built dynamic shuffle card configuration dashboard which enables the marketing team to customize the Go-Mart App layout and built another dashboard to enable configurable discounts.

• Improving internal component library features and test coverage.

• Participating in pair programming and code reviews across teams.

As a Frontend Developer, I am responsible for zoomcar.com funnel.

• Created search widget in Web Components across all platforms.

• I also coordinated with the marketing team and SEO team to run different campaigns i.e love-you-back-sale, and drive-out-sale which resulted in 8x traffic on average.

• Reduced Page load time from 5sec to sub 3sec which resulted in an improvement of 20% in

conversion rate

• Integrated Zoomcar PWA with B2B partner i.e. Phonepe, Ixigo, Flipkart.

• Executed major sale changes in tight timeline