• Responsible for project-specific visual/information design and development for a large

financial company including storyboards, mobile and web application wireframes, and

user research.

• Conducted usability testing on a web prototype for a large financial company, synthesize

and analyze raw data, gather usability testing artifacts, consolidate findings and make

design recommendations.

• Responsible for conceptualizing, designing and presenting interactive web projects

and mobile applications to project stakeholders using IBM Design Thinking methodology.

• Conducted ethnographic field research and collaborate on proposals for contract bids.

• Conducted user research, ideate and collaborate on concepts and create wireframes

and storyboards.

• Consulted and make recommendations on user experience of mobile and website apps.

• Conducted service merchant field visits, analysis and created customer journey maps.

• Completed Customer-Driven Innovation workshop training to understand how this methodology helps conceive, design and deliver products to the consumer.

• Promoted from Web Developer (January 2010) and from Web Content Administrator 2 (July 2010).

• Completed web requests, content maintenance, development of policies and procedures and usability testing.

• Provided development and editing support for videos, photos, and graphics.

• Website Design: National Center for Elder Abuse, Administration on Aging Intranet, Eldercare Locator website and mobile site, National Clearing House for Long-Term Care, and Financial Crimes Enforcement Network Bank Secrecy Act forms.

• 508 Compliance: Converted and checked HTML, PDF, Excel, and Word documents for compliance.Managed issues and analyzed accessibility using Accenture tool. Conducted training about web posting standards and guidelines.