New York, New York, United States
Delivered complex, compliance-heavy products at scale across a portfolio of federal, state and consumer clients (incl. Pfizer, IRS, FDA, NIH, Dept. Health & Human Services, WI Dept. of Health, Dept. of Defense)
• Translated technically complex workflows into structured, accessible interfaces for 2 clients serving 1.2M+ users
• Co-built a design system from scratch alongside visual designers; authored DesignOps documentation standardizing workflows across project teams
• Led UX research on 2 engagements - defined research plans, facilitated usability testing, and synthesized findings into artifacts that influenced product direction
• Designed health agency experience that contributed to securing a $100M follow on contract
• Delivered WCAG / Section 508-compliant responsive web, iOS, and Android designs
• Provided design direction and mentorship to junior designers across client teams