Infrastructure Field Engineer | Sole HK Representative for Cloudflare (Contract) With over 12 years of experience in critical data center operations, I have built a career ensuring 100% uptime for global leaders including Citi Bank, Cisco, Bank of America Merrill Lynch, and Cloudflare.
Experience
2023 — Now
Hong Kong SAR
Contracted via UTECH Global / Telesol Group
Sole on-site representative for Cloudflare's infrastructure in Hong Kong.
Core Responsibilities:
• Data Center Operations: Oversee end-to-end operations for 7 Cloudflare data center sites across Hong Kong, ensuring high availability and adherence to global standards.
• Infrastructure Deployment: Execute "Rack and Stack" for servers, storage, and network gear. Perform structured cabling and patching for switches and routers following strict operational standards.
• Incident Management: Provide immediate on-site support for break-fix activities, hardware troubleshooting, and incident resolution to minimize downtime.
• Project Management: Collaborate with global Project Management teams to coordinate site expansions and upgrades. Act as the local technical lead for infrastructure projects.
• Vendor & Asset Management: Manage relationships with vendors, carriers, and building facility teams (power/cooling requirements) across 4 different sites. Handle asset lifecycle including tagging, database updates (DCIM/Jira), and secure decommissioning of legacy hardware.
• Audit & Compliance: Conduct quarterly audits of all server, storage, and network assets. Perform store audits across 4 sites to ensure inventory accuracy.
環球全域電訊
Senior Operations Engineer
2022 — 2023
2022 — 2023
Hong Kong SAR
· International IP and VPN network implementation and O&M
· IP and VPN services provisioning
· Technical arrangement with overseas carrier in network interconnection implementation
· Layer 2, layer 3 and application equipment evaluation
· Tier 2 fault support
· Network performance review
思科
Data Center Engineer
2021 — 2022
2021 — 2022
Hong Kong SAR
Responsibilities:
Rack and Stack for servers, storage, network following operation standards for cabling
Support for break-fix activities and incidents
Conduct cabling patch to the network switches, routers
Work closely with vendors for any network support
Communicate the rack unit positioning of equipment to the capacity team
Handle the decommissioning of old hardware, servers, storage and network
Attach asset tags and update the database
Conduct quarterly audits of all data center servers, storage, and network
Communicate with Project Management teams and participate in meetings to discuss projects
Meeting with building facility teams on electrical requirements for data center servers, storage and network gear
花旗集團
Data Center Specialist (Team Lead)
2019 — 2021
2019 — 2021
Tsuen Wan, Hong Kong
• Provide 24 x 7 technical support to data center BAU operations and services provision
• Coordinate with internal teams and external vendors for scheduled and non-scheduled activities
• Perform equipment installation, cables installation, equipment decommission and housekeeping
• Incident handling, problem troubleshooting and escalation to seniors
• Maintain accurate inventory records and prepare reports
• Exhibit quality workmanship on all work
• Company will provide training workshops and on-the-job training to new joiner
Requirements:
• Technical Institute graduate in Computer Science, Information Technology, Engineering or related discipline prefer but not must
• Experienced in Data Centre is an advantage
• Good communication skills in spoken and written English
• Discipline, self-initiative, self-motivate
• Certifications in IT industry (CCNA/CCNP/Juniper/ etc.) is an advantage
• Willing to perform 7*24 shift pattern
互聯優勢
Technical Support Officer
2019 — 2019
2019 — 2019
將軍澳, 新界, 香港
Provide technical support services to customers including fault reporting, troubleshooting, smarthand services and site administration
Monitor the data centre facilities and network infrastructure
Assist Engineers on system / network implementation and maintenance works