Contracted via UTECH Global / Telesol Group

Sole on-site representative for Cloudflare's infrastructure in Hong Kong.

Core Responsibilities:

• Data Center Operations: Oversee end-to-end operations for 7 Cloudflare data center sites across Hong Kong, ensuring high availability and adherence to global standards.

• Infrastructure Deployment: Execute "Rack and Stack" for servers, storage, and network gear. Perform structured cabling and patching for switches and routers following strict operational standards.

• Incident Management: Provide immediate on-site support for break-fix activities, hardware troubleshooting, and incident resolution to minimize downtime.

• Project Management: Collaborate with global Project Management teams to coordinate site expansions and upgrades. Act as the local technical lead for infrastructure projects.

• Vendor & Asset Management: Manage relationships with vendors, carriers, and building facility teams (power/cooling requirements) across 4 different sites. Handle asset lifecycle including tagging, database updates (DCIM/Jira), and secure decommissioning of legacy hardware.

• Audit & Compliance: Conduct quarterly audits of all server, storage, and network assets. Perform store audits across 4 sites to ensure inventory accuracy.

· International IP and VPN network implementation and O&M

· IP and VPN services provisioning

· Technical arrangement with overseas carrier in network interconnection implementation

· Layer 2, layer 3 and application equipment evaluation

· Tier 2 fault support

· Network performance review

Responsibilities:

Rack and Stack for servers, storage, network following operation standards for cabling

Support for break-fix activities and incidents

Conduct cabling patch to the network switches, routers

Work closely with vendors for any network support

Communicate the rack unit positioning of equipment to the capacity team

Handle the decommissioning of old hardware, servers, storage and network

Attach asset tags and update the database

Conduct quarterly audits of all data center servers, storage, and network

Communicate with Project Management teams and participate in meetings to discuss projects

Meeting with building facility teams on electrical requirements for data center servers, storage and network gear

• Provide 24 x 7 technical support to data center BAU operations and services provision

• Coordinate with internal teams and external vendors for scheduled and non-scheduled activities

• Perform equipment installation, cables installation, equipment decommission and housekeeping

• Incident handling, problem troubleshooting and escalation to seniors

• Maintain accurate inventory records and prepare reports

• Exhibit quality workmanship on all work

• Company will provide training workshops and on-the-job training to new joiner

Requirements:

• Technical Institute graduate in Computer Science, Information Technology, Engineering or related discipline prefer but not must

• Experienced in Data Centre is an advantage

• Good communication skills in spoken and written English

• Discipline, self-initiative, self-motivate

• Certifications in IT industry (CCNA/CCNP/Juniper/ etc.) is an advantage

• Willing to perform 7*24 shift pattern

Provide technical support services to customers including fault reporting, troubleshooting, smarthand services and site administration

Monitor the data centre facilities and network infrastructure

Assist Engineers on system / network implementation and maintenance works