• Engaging in stakeholder communication to implement data-driven decisions for defining Workstation User Interface Design and prototypes for 50 Point of Sale systems.

• Made intuitive UI designs mockups focusing on unique use case scenarios and published them for 36 web-based systems on cost centers.

• Administrating the assembly and configuration of 33 kiosks running the Oracle MicrOS systems.

• Building and managing 12 corresponding sitemaps keeping clear communication and accessibility standards within menus, buttons, and CTAs in check.

• Improved workstation user interface information architecture to reduce service interaction time by 35%.

• Reporting to the Director of Operations (DOO) and Resident District Manager at San Jose State for UI management & IT operational activities.

• Consulting for Customer-facing experiences for the workstation interfaces.

• Administrating the assembly and configuration of kiosks running the Oracle MicrOS systems.

• Assessing and building workstation UX architectures and managing their corresponding catalogs for central delivery.