• Reduced recurring inquiries and conflicts with clients by engaging in 1-on-1 trainings with team members on audit procedures.

• Improved documentation and remedial measures implementations resulting in raising customer retention.

• Ensured clients’ satisfaction by ensuring accuracy and completeness of records for million dollars companies.

• Contributed to peer-reviewed scientific publications within the PLOS Genetics and Developmental Cell journals.

• Researched the reproductive health of women by using Python to analyze large experimental data of model organisms biweekly.

• Increased research productivity by 12% by refining and aggregating the team’s microbiology protocols and procedures.

• Mentored entry-level professionals with microbiology techniques to aid in the completion of independent research studies.