• Work with cross-functional teams, high-level stakeholders, and corporate leadership to publish concise, actionable web content to Wells Fargo’s 258,000+ employees

• Develop content plans, including site architecture, UX, and both site- and page-level narrative structure

• Work closely with UX designers to develop customized user interfaces and write/edit UX copy

• Conduct focus group research to gather data about user experience and satisfaction

• Work closely with stakeholders to elevate their messaging and meet their communication goals while upholding brand standards and company voice

• Launched and developed the content editorial team to support the

international division of Microsoft Store online; trained additional writers and editors

as the team grew

• Edited store site copy for style, tone, and proper globalization across international

markets, supporting high-visibility product lines including Xbox, Windows, Office,

and Surface

• Built and maintained online product pages using Digital River Global Commerce

publishing platform

• Coordinated with localization vendors to support retail content in 44 languages

• Worked with web developers to create new publishing and localization tools,

providing a more agile product onboarding process and streamlining concept-to-market

workflow

* Managed content publication for the Microsoft Global Careers website, including

the rollout of site content to 100+ international subsidiaries

* Edited careers site content for style, tone, web readiness, and brand messaging, in addition to general copyediting

* Built and maintained Global Careers web pages using Content Services Platform (CSP) and Sharepoint Designer.

* Coordinated the efforts of multiple teams, including marketing, web development, and HR recruiting, to deliver timely web updates through the Global Careers site

* Consulted with worldwide Microsoft Careers partners regarding localized web content, including UI and content editing across 16 languages

* Edited a wide range of content for the MSN.com portal, including articles,

headlines, teasers, and captions

* Regularly contributed freelance web articles to the MSN Health channel

(http://health.msn.com/), including a library of “Daily Tips” on health, nutrition,

and exercise

* Wrote a user guide and demo script for the launch of MSN Health’s “My Wellness

Center,” a personalized online weight-loss and fitness tool

* Wrote and edited content for Microsoft Events (http://msevents.microsoft.com/),

including refining event summaries and advertising blurbs with strict character

limits

* Wrote and edited introductory guides and tooltips for Windows Live Book Search

* Wrote and edited daily content (articles, headlines, and teasers) for MSN.com homepage and Search A-list (now Bing Searches), including high-visibility pieces garnering over 1 million page views per 24-hour publication window

* Maintained programming calendar in conjunction with MSN homepage team

* Coordinated the work of photo editors, copy editors, and writers to publish timely material on the MSN homepage