At Shopify, I supported Enterprise Customer Success teams by designing enablement systems that helped CSMs navigate complexity at scale. I led BFCM readiness enablement for CSMs supporting Enterprise merchants, rebuilt peak-season resource hubs, and packaged customer-facing content to support high-stakes moments like Black Friday.

I also reimagined Global Customer Success onboarding across segments, building a structured learning path that clarified workflows, tooling expectations, and best practices. Partnering closely with Enterprise CS leadership, Product, and RevOps, I focused on improving operational readiness, decision-making, and consistency across the CS organization.

Though this was cut short due to a RIF, I'm glad to have experienced it.

At ZoomInfo, I led enablement for the launch of ZoomInfo Copilot, which generated $52M in closed-won revenue within two months and scaled to over $150M within six months. I built role-specific learning programs and certification pathways that scaled across all customer-facing teams and standardized product fluency during a major shift toward AI-enabled selling.

Beyond Copilot, I partnered closely with Product Marketing on recurring product releases, designing tiered enablement strategies aligned to product complexity. I developed centralized launch hubs, facilitated monthly product All Hands, and delivered enablement sessions for audiences of 150–1,000+ sellers. I also ran post-launch focus groups to capture field feedback, helping shape product positioning, training strategy, and GTM execution.

This was an incredible ride from beginning to end!

During my tenure at Qwick, I worked on revitalizing the GTM strategy and Sales Assets, fostering strong partnerships between Sales and Marketing. I led initiatives to improve retention rates, created customer-facing materials, and achieved the highest net revenue month since December 2022 in April 2023.

I successfully launched tools with a 70% adoption rate. Notable tools included Truly.co for call intelligence and Spekit for content and knowledge management.

Though short, the experience gained was truly invaluable.

This role was stakeholder management heavy. I focused on leading stakeholder initiatives across Better's auxiliary businesses (products other than mortgages). Launched and scaled projects based on sales conversion data and closing metrics.

It was a privilege to contribute to Better's success and be a part of such meaningful mission of making homeownership more accessible.