At Shopify, I supported Enterprise Customer Success teams by designing enablement systems that helped CSMs navigate complexity at scale. I led BFCM readiness enablement for CSMs supporting Enterprise merchants, rebuilt peak-season resource hubs, and packaged customer-facing content to support high-stakes moments like Black Friday.
I also reimagined Global Customer Success onboarding across segments, building a structured learning path that clarified workflows, tooling expectations, and best practices. Partnering closely with Enterprise CS leadership, Product, and RevOps, I focused on improving operational readiness, decision-making, and consistency across the CS organization.
Though this was cut short due to a RIF, I'm glad to have experienced it.