• Worked with internal teams (planning, accounting, and warehouse) to gather user insights, map information workflows, and design the tool used to create and authorize POs, invoices, and packing lists for Snake Brand, enhancing stakeholder confidence and streamlining operations

• Designed other main features such as the internal chat system, item management, and user permission settings

• Conducted market research and competitor analysis and defined target users for Snake Brand USA

Tools: Figma, Miro, Principle, Adobe Photoshop

E-commerce platforms: Amazon Business, Walmart Business

Lightspeed is a point-of-sale and e-commerce software provider based in Montreal, Quebec, Canada.

• Designed the smart reordering tool, now a key selling feature of Lightspeed Analytics, a tool that enables merchants to build custom reports and track business performance

• Designed the data dashboard, report settings page andredesigned the navigation bar for Lightspeed Analytics

• Designed Lightspeed Supplier Market, a marketplace for merchants to order directly from industry-leading suppliers within their POS system

• Worked closely with PMs and engineers throughout the entire product lifecycle - from user research and interviews to mapping user journeys, designing solutions, creating high-fidelity mockups, conducting usability tests, and supporting product shipping and launch

Tools: Figma, Principle, Appcues, Miro, Jira, Storybook

• Designed reporting and payment flows for ShopKeepPocket, a real-time data mobile app

• Designed dashboard, register layouts, invoice and receipt settings and multiple ShopKeep BackOffice pages

• Designed check-out flow, new customer page, sync devices page, and customer loyalty flow for ShopKeep iOS Register

• Worked closely with PMs and engineers throughout the entire product lifecycle - from user research and interviews to mapping user journeys, designing solutions, creating high-fidelity mockups, conducting usability tests, and supporting product shipping and launch

Tools: Sketch, Principle, Figma, InVision, Zeplin, Trello, Abstract, Atlassian

Brevani is a branded division under Color Merchants Inc.

• Analyzed user needs, synthesized insights and incorporated feedback

• Conducted researches on competitive analysis and web usability

• Created deliverables - user flow, wireframe, prototype

• Communicated and collaborate with the technical team to ensure that all requirements for the site is feasible and ensure a responsive site

• Conceptualized, designed and executed completed digital designs across customer based websites

• Wrote supporting code (HTML, CSS) for web content ie. home, about and press page

• Reviewed and updated web page content or links

• Created weekly e-blast resulting in an average of 19% opened rate and new leads

• Analyzed results and recommended actionable feedback to sales team

• Creatively produced digital graphics for retailers i.e. web banners, social media ads, magazine ads

• Creatively produced press ad for jewelry magazines such as RJO, SJO, INSTORE magazine

E-commerce platforms: Magento, Shopify, Wordpress

Tools: Sketch, Principle, InVision, Adobe Photoshop, Illustration, Indesign

• Documented student learning experience and daily routine tasks and reported to product managers

• Developed surveys to get information/feedbacks from students

• Conducted market research of analytics related topics

• Listened to students and resolved unexpected problems associated with operation of the organization