Own end-to-end UX for complex, core platform experiences supporting restaurant operators across SMB, mid-market, and enterprise. Focus on high-impact back-office workflows including account management, subscriptions, billing, and global navigation. Partner closely with product and engineering to translate ambiguous system-level problems into durable, shippable solutions. Contribute reusable patterns and interaction models to the design system to improve consistency and delivery across teams.

Drove UX design for global merchant lending products, addressing complex financial workflows and regulatory constraints. Re-architected servicing experiences to integrate cleanly into PayPal’s broader ecosystem. Used rapid prototyping and usability testing to refine scalable solutions, and partnered closely with engineering to ensure high-quality execution in production.

Designed high-traffic e-commerce experiences on UA.com with a focus on conversion, retention, and post-purchase flows. Solved for scale across 30+ global sites, supporting localization, subscriptions, and customization. Helped define the foundation of UA.com’s design system to improve consistency and speed across a growing product surface.

Delivered a variety of design services spanning branding, web, print, UX and accessibility. Work included complete brand identity redesigns and refreshes, custom illustration and event collateral, production of marketing and large-format materials, and creation of reusable templates and systems to help organizations scale their design output consistently. Conducted site audits focused on information architecture, usability, and ADA compliance. Independently owned projects from concept through final production, often working within tight constraints and timelines.

Designed UX and UI for enterprise web applications used by state agencies in highly constrained, compliance-driven environments. Translated complex desktop systems and regulatory requirements into usable, accessible web experiences. Produced detailed interaction models, prototypes, and design standards, partnering closely with developers through testing and release. Helped establish the foundation for an Agile design and development process as the team transitioned to more iterative delivery.