Led design work for Mount Sinai's 4SINAI live chat initiative, including our main public communication line for COVID-19.

Owned the creation and organization of several components in Mount Sinai's first digital design system.

Previous projects include tool for call center agents to manage incoming request queue, referral appointment scheduling mobile experience, and internal tool for launching mass SMS campaigns to patients. I have also run multiple design workshops within Mount Sinai to co-create products across varied teams and stakeholders.

Discovering, designing, and prototyping tangible use cases for blockchain and cryptocurrency tech at CMU for our client, numo LLC (PNC start-up).

Designed and conducted user research, as well as exploratory solutions for Biosignals-driven Social Support: https://www.tiffzhu.com/biosignals

• Persuaded Product and Eng leadership to allocate resources towards better experiences for our largest customers;

• Improved the experience of a foundational feature for 10k+ customers by pairing with a sr. designer to redesign a major feature of Segment’s app called the Debugger. (see portfolio);

• Renewed $3 mil in revenue by managing relationships with enterprise customers (product optimization, voice of customer in product stand-ups, iterating with customers in betas).