Product Data Operations.

• Leading cross org strategies to help us hit our key results.

• Marketplace data labeling portfolio owner delivering high quality data driving AI/ML model training and measurement. Working cross functionally with product, engineering, operations, and vendor partners.

In Product Data Operations at Meta, we're delivering quality data and insights that enable Meta to responsibly bring the world together. We're operationalizing the data collection and annotation/labeling of that data to contribute to critical ML models that will shape the future of how we interact with the world. We're doing that by:

• Nurturing intentional partnerships with our Product and XFN partners and more deeply understanding their needs.

• Focusing on efficiency within key areas of Cost, Speed, and Quality.

• Building great teams where we're leveraging our strengths and expertise in the best ways.

At Meta Reality Labs we’re hiring great builders to create the next computing platform. Our team is responsible for coordinating the candidate experience and is evolving what has worked in the past to the future of remote presence by:

• Enabling our teams to think big and own their impact

• Connecting our strategies with those of the org’s long term vision

• Deepening XFN partnerships

• Taking smart, data informed risks

I’m confident our growing, yet close knit, team will meet the demands the future holds as we push the boundaries and redefine the candidate experience.

At Riot Games, we're preparing to be a multi-product studio. Being the Game Support Lead for NA I get the privilege and challenge of focusing on improving the contact experience for not only League of Legends, but Riot's future games by:

• Creating the purpose and vision for our team to light our path.

• Developing strategies and tactics that help us move towards completing our goals and prioritizing them on our roadmap.

• Leveraging the strengths of my team to make our goals a reality.

• Coaching and mentoring my team members to their full potential.

• Building relationships with teams across Riot.

By focusing on these areas we've begun great process on moving the needle to better the player experience. Now we'll continue the momentum we've begun to propel us into our long awaited multi-product future.

As our Player Support operation grew in Seattle, our operational leadership presence needed to grow with it. I was tasked with managing the Senior Agent Support team with a focus on driving site performance through:

• Coaching and mentoring our up and coming leaders

• Strengthening our operational muscles by building out work systems and frameworks

• Collaborating with Riot teams in LAX to drive process improvements and quality of life changes for our agents.

As a result, our operation continued to grow, both in numbers and in capabilities that helped pave the way for future growth thereafter.