• Founding member of the new technical support team at AuditBoard.

• Fix bugs in the company's JavaScript codebase (Node.js backend, Ember.js frontend).

• Utilize JIRA to document, track, and prioritize bugs.

• Meet with the lead developers and product managers weekly, to triage and prioritize bugs.

• Perform regular DevOps maintenance (i.e. version upgrades, site backups/restores, new site creation, etc.).

• Write documentation to allow non-technical employees to self-troubleshoot technical issues.

Side Project (Feb-Mar 2020): Reduced implementation time by 40-50% by developing an Excel plug-in to connect Excel to the company API, to perform read/write operations to the database. Written using the Microsoft Office JavaScript API. I owned all aspects of this project, including:

• Initial brainstorm and ideation

• Pitching the idea to upper management

• Writing the JavaScript code

• Tracking and fixing bugs

• Deploying and distributing the add-in to employees

• Writing user guides

• Giving live training sessions on how to use the add-in