Design - Managed and carried out projects from initial discovery through design and final release. Adapted design deliverables to project needs, producing project plans, journey maps, wireframes, high-fidelity mockups, flows, research summary diagrams, presentations, product specification documents and/or annotated engineering deliverables.

Research - Planned and carried out research projects (qualitative, quantitative, exploratory, and evaluative). Led workshops for collaborative research synthesis that produced company-wide consensus and buy-in on next steps.

Leadership - Created first designer hiring process. Onboarded new designer & mentored them through a complex multi-stakeholder first project. Initiated company-wide documentation & communication practices. Promoted cross-cultural and cross-disciplinary understanding. Advanced product design best practices through workshops and advocacy.

Managed design research recruitment pipeline. Wrote research plans and interview guides. Conducted desk research and interviews with product audience.

Conducted user tests and interviews to assess product usability and readiness for launch. Led complete redesign of product interface based on research insights. Designed, prototyped, and worked with development team to implement new features to drive usage and growth. Re-architected existing CSS for extensibility and created a comprehensible React-based component library to speed up development.