Lead a team of 20 resources, whose main goals are to work with clients and customers of our application, Proactive and reactively identify issues, and engaged all required tams to resolve the issue accurately and quickly.

I produce Ad Hoc reports for Leadership team with Excel Spreadsheets, Pivot Tables and and PowerBI reports. This informaiton is used to budget quarterly and yearly, identify main areas to improve, and what resources the department may be lacking, in order to best serve our clients and customers

Created new Methods and Procedures, which were adopted across the CSO IAM / ILM development and operations departments. Once implemented, the MTTR was reduced by 40-45%, and the cost reduction was approx. $5 million per year.

Provided UI / UX design to development team, for new Application, that served both Client interaction with my department, as well as ad hoc reports available to the Department's executives. The Executives used the information provided to expedite their ability to identify gaps within the Development and operations processes, allowing for a more accurate and judicious means of applying budgeted funds only to areas that would be of most benefit to their teams.

• Established Process, including full documentation of Methods and Procedures, for an online application used within entire department, for automating client reported issues. The new process, reduced MTTR by 35% and increased accuracy of "initial resolution team" by 40%

• Created UI / UX for multiple projects within my organization. Oversaw development and deployment of SDK work efforts, with CI/CD pipeline. Used Jenkins, GitHub and Veracode to care for more of the SDLC and Vulnerability checks within the cod