• Conducted due diligence and business analysis for an accounting client as part of a digital transformation initiative to implement enterprise solutions
• Gathered business requirements and mapped as-is processes through interviews and workshops
• Analyzed existing IT systems to identify gaps and improvement opportunities, and produced revised BRD
• Conducted a feasibility study to implement enterprise solutions (Pega BPM, Oracle HCM & Finance)
• Recommended an IT strategy and a 3-year roadmap to effectively meet the growth plan set by the client
• Coordinated with software vendors and internal engineering teams to conduct demos of key use cases
• Facilitated reference meetings with existing clients where similar solutions were deployed, to build trust
• Automated business processes using Robotic Process Automation for an insurance client using UiPath
• Analyzed key traits of business processes to identify potential automation candidates
• Identified high volume, highly standardized and high APT(Average Processing Time) processes that used compatible business applications for process automation
• Led a team of 4 business analysts to gather business requirements, process rules and map as-is state through whiteboarding sessions and interviews for processes with client consultants
• Coordinated with engineering teams to design the solution approach and resolve potential conflicts
• Planned and executed the go-to-market plan with the leadership team for the Professional Services business unit resulting in new logos in 2018
• Proposed and implemented a (BI) business intelligence solution for a workforce payments provider for application of payments and rebates on fuel cards
• Proposed a mobile solution and gathered business requirements for the People Advisory Services business unit for a global accounting firm