Agents:

• In collaboration with Anthropic, Open Sourced internal Ruby Gem as the official MCP sdk for Ruby

• Scaled platforms to power all agents at Shopify serving merchants, buyers, and internal users.

• Designed and implemented edge infrastructure for multimodal gateway, unlocking performant implementations of voice and screen share assistants powered by Gemini / OpenAI with a common interface.

• Built pipeline for indexing and serving ANN / Lexical / Hybrid doc search backed by industry standard search platform.

CX RnD:

• Evolving support technology to leverage LLMs effectively

• Designed RAG application foundation to power user facing Help Center Assistant and Advisor Copilot

• Oversaw development of tooling to leverage internal systems allowing personalization context and document retrieval in LLM applications across Shopify

• Leveraged state of the art techniques in RAG question answering, leading to patentable inventions

• Technical lead of multiple systems, overseeing simplification of existing tech stack

• Implemented improvements to document chunking, evaluation framework for testing new models, prompt templating, multi-agent topology

Growth communication platform infrastructure:

• Set foundation for internal marketing tool to replace multiple external vendor solutions

• Ensured reliability of system through monitoring and resiliency patterns to self-heal infrastructure

• Scaled from 1000’s of messages per hour to 10’s of millions per hour

• Google Cloud BigTable, Apache Kafka, Event bus

Experimentation Platform

• Scaled Growth’s Experimentation platform for A/B testing and measurement of key metrics for feature launches

• Improved system design to unlock experimentation across Shopify properties

• Mentorship of team to establish strong culture of experimentation in engineering org

• designed systems to allow cross-identity holdout groups

Growth R&D

• built personalized on-boarding experiences for new merchants

• designed foundations for targeted experimentation

• scaled and parallelized signup flow to reduce new store creation latency by 60%

Concourse CI:

• maintained Open Source and Enterprise versions of Concourse; a containerized CI/CD and workflow automation tool

• leveraged containerization technologies to build workload scheduling component, improving system scalability by implementing reference based garbage collection algorithm

• implemented improvements to artifact storage, allowing large artifacts to be effectively cached and distributed across container workers

• worked closely with customers to deploy and scale Pivotal cloud services using Concourse

Cloud R&D

• designed service broker allowing Cloud Foundry applications to access AWS Cloud Services, unlocking critical functionality for Pivotal customers to access S3 Buckets, Lambda functions, etc

• worked alongside Googlers to design GCP service broker

• shipped improvements to Operations Manager, allowing Cloud Foundry Services to be deployed across multiple cloud providers