• Led design response to critical client retention crisis, creating experimental framework which helped outperform a competitor by +24% collection rate

• Mentored designers with ongoing feedback on design quality, research methodology, and stakeholder navigation

Led design across multiple products serving patients and provider Staff.

Worked cross-functionally w/ UX, Product, Engineering, Product Marketing, and Client Strategy to research and design tools for marketers to grow their subscribers.

• Worked cross-functionally w/ UX, product, and engineering to tackle business and customer problems on five different product teams.

• Collaborated with customer support to create a roadmap of usability improvements based on customer support tickets and bug reports.

• Created a design system that established consistent content editing experiences across 20 HubSpot apps.

• Worked on product experiments and onboarding for Google Chrome and Microsoft Outlook extensions.

• Led the research and design of admin experiences in the HubSpot CRM

• Supported 30+ salespeople on HubSpot’s North America Small Business team by consulting technical solutions and integrations.

• Delivered technical demos of HubSpot’s tools to prospective clients.

• Helped develop a sales engineering knowledge base.

• Mentored new sales engineers by helping improve their sales, marketing, and technical skills.